Server List Empty

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Jessy
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Server List Empty

Post by Jessy » Wed Aug 18, 2010 4:41 am

Dear All,

I'm coming for help. ;)

I tried to access the TM1 server on the server machine but failed. The server list is empty, although I have configured admin host and refresh available servers time and again.

BTW, I can ping through to the server machine.

Really confused. :?

Waiting for any comments. Thanks in advance!

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Alan Kirk
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Re: Server List Empty

Post by Alan Kirk » Wed Aug 18, 2010 4:49 am

Jessy wrote:Dear All,

I'm coming for help. ;)

I tried to access the TM1 server on the server machine but failed. The server list is empty, although I have configured admin host and refresh available servers time and again.

BTW, I can ping through to the server machine.

Really confused. :?

Waiting for any comments. Thanks in advance!
In your client options, are you specifying the name of the admin host by server name, or by IP address? Whichever one it is, try using the opposite one.
"To them, equipment failure is terrifying. To me, it’s 'Tuesday.' "
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Martin Ryan
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Re: Server List Empty

Post by Martin Ryan » Wed Aug 18, 2010 4:58 am

Also check the firewall on the server is allowing the admin host and the TM1 instance through.

Martin
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Jessy
Posts: 38
Joined: Wed Mar 25, 2009 7:35 am
OLAP Product: TM1
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Excel Version: 2003

Re: Server List Empty

Post by Jessy » Wed Aug 18, 2010 5:52 am

Martin Ryan wrote:Also check the firewall on the server is allowing the admin host and the TM1 instance through.

Martin
But other collegues in the same network are able to see the server list.

Besides, both the ports for TM1 admin server and TM1 instance are added to the exception list of windows firewall.

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Alan Kirk
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Re: Server List Empty

Post by Alan Kirk » Wed Aug 18, 2010 6:02 am

Jessy wrote:
Martin Ryan wrote:Also check the firewall on the server is allowing the admin host and the TM1 instance through.

Martin
But other collegues in the same network are able to see the server list.

Besides, both the ports for TM1 admin server and TM1 instance are added to the exception list of windows firewall.
Makes it all the more likely that the problem is with the client-side configuration.
"To them, equipment failure is terrifying. To me, it’s 'Tuesday.' "
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Before posting, please check the documentation, the FAQ, the Search function and FOR THE LOVE OF GLUB the Request Guidelines.

Gregor Koch
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Re: Server List Empty

Post by Gregor Koch » Wed Aug 18, 2010 6:19 am

Is your client and server on the same version?
Last edited by Gregor Koch on Wed Aug 18, 2010 6:36 am, edited 1 time in total.

Jessy
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Re: Server List Empty

Post by Jessy » Wed Aug 18, 2010 6:20 am

Alan Kirk wrote:
Jessy wrote:
Martin Ryan wrote:Also check the firewall on the server is allowing the admin host and the TM1 instance through.

Martin
But other collegues in the same network are able to see the server list.

Besides, both the ports for TM1 admin server and TM1 instance are added to the exception list of windows firewall.
Makes it all the more likely that the problem is with the client-side configuration.
Thanks a bunch, Alan!

But any other special configurations?

Jessy
Posts: 38
Joined: Wed Mar 25, 2009 7:35 am
OLAP Product: TM1
Version: 9.4.1
Excel Version: 2003

Re: Server List Empty

Post by Jessy » Wed Aug 18, 2010 8:10 am

Thank you all dear friends.
Problem solved.

It is caused by the antivirus :P just modify the configuration or shut it down.

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