PAfe Addin not adding all files to Connection Folder

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Lickkky
Posts: 5
Joined: Mon Feb 25, 2019 4:00 pm
OLAP Product: TM1
Version: 10.2.2
Excel Version: 2016

PAfe Addin not adding all files to Connection Folder

Post by Lickkky » Mon Oct 11, 2021 6:48 am

Hi All,

I am currently experiencing and issue when adding the new PAfe addin (version 67) to excel.

When I add the connection to excel, files in the Office Connection folder (C:\Users\'UserName'\AppData\Local\Cognos\Office Connection) are missing.

I compared it to a successful connection and found that the EULA and Language Resources folders are empty in the corrupted directory.

Sometimes more files are missing.

Is there an issue with the latest PAfe addin? or is there something on the server that could be causing this issue?

TIA

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Steve Rowe
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Posts: 2232
Joined: Wed May 14, 2008 4:25 pm
OLAP Product: TM1
Version: 10.2.2., PAW
Excel Version: Nearly all of them

Re: PAfe Addin not adding all files to Connection Folder

Post by Steve Rowe » Mon Oct 11, 2021 7:35 am

We've seen this a few times but not been able to track down the cause.
Copying the language files in from a working install fixes the issue, reinstalling often works too.
Technical Director
www.infocat.co.uk

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