Error 500 after trying to download a table from PAW to excel

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Lerinks
Posts: 1
Joined: Mon Feb 26, 2018 12:09 pm
OLAP Product: Cognos
Version: 10.2
Excel Version: 2010

Error 500 after trying to download a table from PAW to excel

Post by Lerinks » Mon Mar 15, 2021 2:34 pm

Hi all!

Good afternoon!
I have a user error 500 when trying to upload a table to excel from PAW. And he constantly did it earlier, and now the same table, but only gives an error. Yes I know about APAR PH19770(https://www.ibm.com/support/pages/apr/PH19770). But at the moment, we are not able to update PAW to the new version(for various non-licensing reasons).
Does anyone know how to "cure" this problem?
Perhaps you need to look at some ports?
Confuses that earlier the user unloaded without problems, and then as cut off. I can still upload the given table and other users too.

PAW version: 2.0.55

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gtonkin
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Posts: 900
Joined: Thu May 06, 2010 3:03 pm
OLAP Product: TM1
Version: PAL 2.0.9.4; PAoC 2.0.9.3
Excel Version: Office 365 64-bit
Location: JHB, South Africa
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Re: Error 500 after trying to download a table from PAW to excel

Post by gtonkin » Mon Mar 15, 2021 5:41 pm

Tried the good old Ctrl + F5 to clear the cache?
Possibly clear cookies too.

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