Chrome / IE freeze on maximizing the screen

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Paul-TM1
Posts: 73
Joined: Tue Jun 13, 2017 3:20 pm
OLAP Product: TM1
Version: 10.2.2
Excel Version: 2010

Chrome / IE freeze on maximizing the screen

Post by Paul-TM1 » Wed Mar 18, 2020 7:23 pm

Hi All,
Some of our users are facing an issue on contributor browser grids - both IE and Chrome. After the contributor grid opens, when the user maximizes or drags to make it larger, the browser does not respond. We found that on hitting F5 - it refreshed and the browser works. This is a work around but am looking for a fix. Has anyone found a solution?

PA - 2.0.4 version
Chrome version - "Version 79.0.3945.117 (Official Build) (64-bit)"
IE Versdion - "11.1039.17763.0"

Please let me know if you have any questions.

Thanks
Paul.

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ykud
Posts: 67
Joined: Sat Jan 10, 2009 10:52 am
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Re: Chrome / IE freeze on maximizing the screen

Post by ykud » Wed Mar 18, 2020 10:30 pm

Hi Paul,

Do you have “RecalcOnActivate” option set to Yes in the tm1web config file?
If it's on, it'll be a defect addressed under APAR PH18682, you can either request an IF for this defect or upgrade to PA 2.9.1 (don't think it's out yet).
Disabling this option will make this freezing way less frequent, but views and websheets won't be recalculated when you switch between tabs, so it can present a change management / user experience issue.

Cheers,
Y

Paul-TM1
Posts: 73
Joined: Tue Jun 13, 2017 3:20 pm
OLAP Product: TM1
Version: 10.2.2
Excel Version: 2010

Re: Chrome / IE freeze on maximizing the screen

Post by Paul-TM1 » Tue Mar 24, 2020 3:27 pm

Thanks Ykud.

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