TM1 Web White Blank Page

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HighKeys
Posts: 55
Joined: Fri Aug 09, 2019 10:11 am
OLAP Product: TM1 / TM1 Web / Perspectives
Version: Planning Analytics V2.0.8
Excel Version: Plus 2013

TM1 Web White Blank Page

Post by HighKeys » Wed Feb 12, 2020 2:09 pm

Hello,

today we got a strange issue without touching anything, when i try to open our TM1 Web the page is just white, but the Tab is showing the right Title and the Favicon.

If i monitor the network it says a file called "engine.jsp"" is missing. I can't find that file in the webcontents folder, is this normal?

We use SSO in our Company with Cognos Analytics 11.xxx architect and Analytics working normal, also perspective and things like the pmhub are reachable.

i also restarted the whole Planning Analytics Service (Admin host, etc) but still just the white page.

I would be very thankful for any idea you have.

Thanks and KR

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gtonkin
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Posts: 768
Joined: Thu May 06, 2010 3:03 pm
OLAP Product: TM1
Version: PAL 2.0.3
Excel Version: 2016 64-bit
Location: JHB, South Africa
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Re: TM1 Web White Blank Page

Post by gtonkin » Wed Feb 12, 2020 2:35 pm

Does it do this for you or all users?
Have you tried holding shift and clicking the refresh icon in your browser? (sometimes Ctrl+Shift+Click Refresh)

ascheevel
Posts: 109
Joined: Fri Feb 15, 2013 5:49 pm
OLAP Product: TM1
Version: PA 2.0.8
Excel Version: 2016

Re: TM1 Web White Blank Page

Post by ascheevel » Wed Feb 12, 2020 2:41 pm

Does the login page come up where you can select which server to connect to or not even that? We had something similar recently: no login page, just white screen. In our case, it was only Chrome that was causing the issue and the affected users could still access TM1Web in IE. Clearing the browser cache in Chrome fixed the issue.

HighKeys
Posts: 55
Joined: Fri Aug 09, 2019 10:11 am
OLAP Product: TM1 / TM1 Web / Perspectives
Version: Planning Analytics V2.0.8
Excel Version: Plus 2013

Re: TM1 Web White Blank Page

Post by HighKeys » Wed Feb 12, 2020 2:46 pm

Hi gtonkin,

yes it happen to all our users, we tried Chrome, Edge and IE (no other are installed).

the network console says following:

Code: Select all

http://hostname:port/tm1web/dwr/en/engine.js net::ERR_ABORTED 404 (Not Found)

I tried your tip but it didnt work for me/us.

@ascheevel We dont see the login page just white blank in the source its a div called something like "Tm1 Web backgound"

Clearing cookies and cache also dont brings tm1 web back


Thanks for your help

HighKeys
Posts: 55
Joined: Fri Aug 09, 2019 10:11 am
OLAP Product: TM1 / TM1 Web / Perspectives
Version: Planning Analytics V2.0.8
Excel Version: Plus 2013

Re: TM1 Web White Blank Page

Post by HighKeys » Fri Feb 14, 2020 1:08 pm

I'm very sorry to ask here, but does anyone have the possibility to check the webcontents folder at a enviroment where TM1 Web ist running?

Would be very interessting if you have the folder "dwr/en" and the file "engine.js"


thanks!

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