App server restart error

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Neelutm1
Posts: 12
Joined: Tue Nov 13, 2018 3:16 am
OLAP Product: COGNOS TM1
Version: 10.2.2
Excel Version: 2010

App server restart error

Post by Neelutm1 » Mon Mar 11, 2019 6:15 am

HI Team,
Can anyone know why we are getting below error when we try to start app server.

Windows could not start IBM Cognos application server on local computer.
IBM congos products :Cmfg stopped working.
event error
Problem Event Name: APPCRASH
Application Name: cogconfigw.exe
Application Version: 10.2.5001.5
Application Timestamp: 51ed7921
Fault Module Name: MSVCR100.dll
Fault Module Version: 10.0.40219.1
Fault Module Timestamp: 4d5f034a
Exception Code: 40000015
Exception Offset: 00000000000761c9



We are on 10.2.2 with fix pack 7.

This error occuered when the server settings are copied to a new cloud based server.
How do I check system logs.

Appreciate any help

Regards,
Neelima

Bakkone
Posts: 83
Joined: Mon Oct 27, 2014 10:50 am
OLAP Product: TM1
Version: 10.2.2
Excel Version: 2013

Re: App server restart error

Post by Bakkone » Mon Mar 11, 2019 7:47 am

Hi,

When you say cloud based. Is it your own "cloud" on say AWS, Google etc. Or is it Planning Analytics Cloud?

Neelutm1
Posts: 12
Joined: Tue Nov 13, 2018 3:16 am
OLAP Product: COGNOS TM1
Version: 10.2.2
Excel Version: 2010

Re: App server restart error

Post by Neelutm1 » Mon Mar 11, 2019 10:05 pm

Yes, AWS server.
The error got fixed by uninstalling and re-installing tm1 on the server.

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