Cannot connect to TM1 Admin server from perspectives

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Arb1486
Posts: 12
Joined: Mon Jul 09, 2018 12:45 pm
OLAP Product: Cognos TM1
Version: 10.2
Excel Version: MS Excel 2010

Cannot connect to TM1 Admin server from perspectives

Post by Arb1486 » Mon Aug 20, 2018 3:19 am

Hello All,

I am unable to connect to TM1 server from perspectives as a non-admin user. It is showing error as cannot connect to Tm1 admin server.
i was able to connect to TM1 server when i logged in as admin user.

can i know what is causing this issue.
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Arb1486
Posts: 12
Joined: Mon Jul 09, 2018 12:45 pm
OLAP Product: Cognos TM1
Version: 10.2
Excel Version: MS Excel 2010

Re: Cannot connect to TM1 Admin server from perspectives

Post by Arb1486 » Mon Aug 20, 2018 3:45 am

Hello All,

The issue is observed when we try to connect from TM1 excel add-in for all admin and non-admin users.

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Alan Kirk
Site Admin
Posts: 6053
Joined: Sun May 11, 2008 2:30 am
OLAP Product: TM1
Version: PA2 Classic (PAW-free zone)
Excel Version: 2010 and 2016
Location: Sydney, Australia
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Re: Cannot connect to TM1 Admin server from perspectives

Post by Alan Kirk » Mon Aug 20, 2018 4:14 am

Arb1486 wrote:
Mon Aug 20, 2018 3:19 am
I am unable to connect to TM1 server from perspectives as a non-admin user. It is showing error as cannot connect to Tm1 admin server.
i was able to connect to TM1 server when i logged in as admin user.
The admin server has nothing at all to do with whether a person is an admin user or not. The admin server doesn't know or care whether the user even HAS a login. Its sole and exclusive role is not to connect you to the TM1 server, but to provide you with a LIST of TM1 servers that are running and registered with it. You then select one or more of the servers from that list to connect to.

If you can't connect to the Admin Server then usually the Admin Host has not been set correctly in Perspective's options. It needs to be:
(a) The name or IP address of the machine that the admin server is running on; and
(b) The client needs to able to connect to that server inside the network.

You can usually test the second of these by opening a command window (ON THE CLIENT MACHINE, NOT THE SERVER) and using the Ping command to see whether you can get a response using the machine name that you have entered as the Admin Host. If you can't. try using the IP address of the Admin Host instead. If that doesn't work either, then you have a problem with the Admin Host being correctly connected to your network and/or configured, and it's time to have a word to your IT department.
"To them, equipment failure is terrifying. To me, it’s 'Tuesday.' "
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Arb1486
Posts: 12
Joined: Mon Jul 09, 2018 12:45 pm
OLAP Product: Cognos TM1
Version: 10.2
Excel Version: MS Excel 2010

Re: Cannot connect to TM1 Admin server from perspectives

Post by Arb1486 » Mon Aug 20, 2018 5:14 am

Hi Alan,

Thanks for the Help!

Somehow Admin host details was missing in perspectives. Went to options and added admin host details and was able to connect to TM1 server.

Badr
Posts: 2
Joined: Mon Jan 13, 2020 11:10 am
OLAP Product: TM1 server
Version: 10.2.2
Excel Version: 2013

Re: Cannot connect to TM1 Admin server from perspectives

Post by Badr » Mon Jan 13, 2020 11:53 am

hi
Please, I needed help with operating a TM1 server
I have taken all necessary steps to run the server, but there is no connection between them
This picture shows what I have done and also shows the problem

Please help me because it is very important to me
Attachments
Perspectives.PNG
Perspectives.PNG (19.02 KiB) Viewed 277 times
excel.PNG
excel.PNG (33.41 KiB) Viewed 277 times
architect2.PNG
architect2.PNG (8.4 KiB) Viewed 277 times

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