Remote TM1 Support
Organizations are faced with the challenges of constantly retaining internal staff with a limited technical TM1 knowledge base in their organizations. ACG’s Remote TM1 Support alleviates these issues by taking on this role in a professionally managed service environment.
ACG’s Remote TM1 Support service allows a client’s TM1 Analytical Server and the respective applications environment to be monitored and professionally managed from a remote location. This service ensures the TM1 databases and associated applications continue to run properly and efficiently over time.
What does Remote Support Cover?
The typical tasks in a remote TM1 support environment are outlined below...
Typical Monitoring Tasks:
• System Performance
• Memory Usage
• Backup Processes
• Data Integration Processes
• Track Vendor Support Incidences
Typical Administrative Tasks:
• User Assistance / Training
• Software Upgrades and Patches
• Data Archiving and Maintenance
• Dimension/Hierarchy Maintenance
• User and Security Maintenance
• Disaster Recovery
Why Use ACG Remote TM1 Support?
Reduce Costs—Don’t use full time staff for part-time work! ACG takes on the burden of training TM1 staff, funding employee benefits, and all related costs of having an employee.
Mitigate Risk—Don’t rely on a single TM1 Administrator! Add another level of competence to your infrastructure with a team of TM1 professionals who can service your applications.
Improve Quality—Our support personnel are business professionals with extensive functional and industry-related experience focusing on TM1 systems all day every day.
Fast-Track Problem Resolution—Improve response times for user requests and performance related issues by leveraging a support team focused 100% on TM1 support.
How Do I Get Started with Remote Support?
ACG offers support agreements at various tiers to accommodate most clients. We begin the process with a complimentary TM1 “current state” analysis to review the following:
• The current system challenges
• The support model and processes
• The computing environment (Operating system, servers, applications and technology components)
• The performance metrics including server specs, software versions, disk space, memory and the network deployment
• The backup and recovery processes
Upon completion of this analysis ACG will recommend a Remote TM1 Support Service plan appropriate for your organization. This can range from simple reactive plan to assist in heavy workload periods to a proactive support plan that can help detect problems before they occur.
For more details go to http://www.acgi.com
IBM Cognos TM1 Remote Support by ACG
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IBM Cognos TM1 Remote Support by ACG
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