MaxServerClientExceedMaxLogonNumber

[damientaylorcreata]

Hi Guys,

One of our users is having an issue logging into EV and is getting the following error message:

Unhandled Exception:
Additional Information:
SystemServerClientExceedMaxLogonNumber

Could somebody please shed some light on this and maybe a solution to enable him to login..

In Security -> Clients/Groups, I have put his "Max Connections" up to some silly like 1000! So this field shouldn't be causing the issue.

I have searched the documentation and google for this error message, but no luck.

[Steve Vincent]

not used EV but in TM1 there is also a setting in the license (or used to be) on max number of concurrent connections allowed. Is there something similar on the server side that might be causing it?

[damientaylorcreata]

Hi Steve, to answer you question, yes there is a "MAX_USERS" setting and set to 99999.

However, I have since reset his password and tried logging in my machine and it worked for me. However I then got him to try logging in and it gave him the same message "MaxServerClientExceedMaxLogonNumber", and then when I try after his failure, I also then get the same message. So then I reset the password again and I am then able to login again..

Its very strange! It seems like it something to do with his computer. I have got him to reset his temp internet files, and cookies. But it is still doing the same thing.

[Martin Ryan]

You can sometimes get ghost sessions that eat up client connections for a variety of reasons. Setting the cfg parameter IdleConnectionTimeOutSeconds can help with this.

For MAX_USERS, are you talking about a cfg parameter, or the client property? There's a setting against each user that says how many people can concurrently connect as the given user name. 0 disables it. To set it against this particular user, go to the clients' security front end where you add users and groups. It's the first column.

Cheers,
Martin

[damientaylorcreata]

Thankyou for your reply. However I don't think it would be to do with Ghost sessions, because we have rebooted the entire server since and the problem still persists. I assume that rebooting the server would kill any ghost sessions.

The MAX_USERS flag that I am referring to is within the config file on the server. However I have also set the max connections flag within the Users/Groups screen within perspectifves. However I didn't know about the ability to specify 0 for unlimited users. I have been putting large numbers instead, however I will set the users to 0 instead. thanks.