Cognos Support Process changing to the IBM one

[Steve Rowe]

Mail rec'd stating new support process for IBM, just in case you have not had a mail about this.

Mark Your Calendars: IBM Cognos Insight & Cognos Support Phone Numbers are Changing

Effective May 4, 2009 Cognos Insight will be replaced by the IBM Support Service Request (SR) system and Cognos Support phone numbers will be replaced with IBM Support in-country numbers. Read more...

You're invited to join the 'Introduction to IBM's Support Service Request Management System' live webinar.

This webinar provides an overview of the new IBM Cognos Support Service Request application and processes.

Join the webinar to understand how to log service requests as of May 4th.

You will learn how to:

Create an IBM web ID
Submit and manage service requests on demand
Monitor and update open service requests
Update your Service Request profile
Continue working on an open Insight Service Request prior to May 4
Use telephone support with IBM Support
Register today to join us on either April 23 at 12:00pm EDT or April 28 at 08:00am EDT (same content, different day and time).

Regards,

IBM Cognos Support


P.S. Update your bookmarks to include the new Cognos Customer Center on IBM.com. Now you have one page as the single point of entry into Cognos resources and information on IBM.com. http://www.ibm.com/cognos/customercenter