TM1 9.4 MR1 64bit install issue

[kpk]

Hello,

One of our customers installed the TM1 9.4 MR1 64bit for testing. The installation process was OK but afterwards he could not start the service.
"The TM1 Server - Test service on Local Computer started and then stopped. Some services stop automatically if they have no work to do, for example, the Performance Logs and Alerts service."

Thanks for any idea in advance,

Peter

[Steve Rowe]

This probably isn't a 9.4 issue, have you checked the normal things?
Licence?
Rights of service user?
Erorrs in cfg file
Messages in Tm1smsg.log?

HTH
Cheers

[kpk]

Hello,

I have asked the client to start TM1 as an application.
He got the following error.

TM1 Error
---------------------------
E98) Incorrect license for TM1 Server 8 (64Bit Edition)
---------------------------
OK

Is a special lic file required for 9.4 64 bit?

Regards,

Peter

[mattgoff]

Is a special lic file required for 9.4 64 bit?

Yup, 32- and 64-bit licenses are different. The line in the .lic file will be: PRODUCT=TM1Server8-64.

Matt

[kpk]

I have extracted the lic file from the installation Data1.cab file.
Now it works.

Thanks for your help.

Regards,

Peter