User Execute TI Process

[dbonser]

Our users are getting an error message "Client does not have Admin Rights" - when they attempting to run a TI process. This has only just occured - previously they were able to execute - something has changed in our environment - we have hunted high and low - any ideas ? - we have checked process security settings. We are operating in a Citrix environment.

thanks

[Steve Rowe]

Not sure,

Does the message come up in a pop up or is it in the msg log?

I'm assuming you have ruled out the following.
-Client or server side software upgrade?
-User double clicking and opening rather than right click and execute?
-Changes to security
-Removal of Perspective licence in the Citrex environment.

What happens if you give the user admin rights?

Cheers,

[dbonser]

Steve

thanks for the reply

the message comes up as a TM1 pop up error message !!
I do not beleive that there has been a client or server side upgrade
We are creating a user and giving rights to the process - as a user we get the error when we make them admin they can execute ok !!
We have noticed in the message log a number of SSL 5 errors
We the administrators have not made any changes but our tech colleagues may have made changes but it is difficult to know where to look.

thanks again

[Steve Rowe]

I gotta be honest I've not encountered this message before. The SSL thing comes up a lot in my message log but I don't think it has any impact.

I know the tech guys speak a different laguage but have you asked them if they made any changes

Maybe someone on 9.1 can help.

[dbonser]

Steve spent time with users and the issue was the double click rather than the right click run - thanks for your input


David

[Steve Rowe]

That bit of the interface is a bit counter intuitive but I guess it also stops people executing them by accident.