IBM Cognos Express Service fails to start!

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Miltonb
Posts: 10
Joined: Sun Mar 11, 2012 10:07 pm
OLAP Product: TM1 10.2 / Cog Exp 9.5
Version: 10.2
Excel Version: 2013

IBM Cognos Express Service fails to start!

Post by Miltonb »

Hi out of the blue the Cognos Express service is failing to start.

In the cbs_run.log file i am getting the following error:
"Wed Jul 18 01:32:05 2012 ERROR t[5d84] CBSBootstrapService failed to find CBS element in bootstrap config (via CFGAPI)"

Anyone able to offer any help on this issue?

Thanks :)
BigG
Community Contributor
Posts: 211
Joined: Tue Sep 15, 2009 11:13 pm
OLAP Product: IBMPA
Version: PA 2.0 Cloud
Excel Version: 2010

Re: IBM Cognos Express Service fails to start!

Post by BigG »

restart physical server?
GG
Miltonb
Posts: 10
Joined: Sun Mar 11, 2012 10:07 pm
OLAP Product: TM1 10.2 / Cog Exp 9.5
Version: 10.2
Excel Version: 2013

Re: IBM Cognos Express Service fails to start!

Post by Miltonb »

Somehow the file structure had changed!
Did a restore from backup and got it up and running again.
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