Server Hangs on User Connect

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Steve Vincent
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Server Hangs on User Connect

Post by Steve Vincent »

My Dev server has started to hang when a certain user connects to it. All they are doing is logging in and recalculating a spreadsheet, but it completely hangs the user and the only way to free it up is reboot. The sheet is pretty chunky but i can recalc it fine, the other user is also an admin and yet i can't seem to find a reason why it'd die the way it's doing.

Has anyone had similar experiences and found a reason / fix for it? It's running 9.0 SP3 U7 on Win 2003 Server.

TIA
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Steve Vincent
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Posts: 1054
Joined: Mon May 12, 2008 8:33 am
OLAP Product: TM1
Version: 10.2.2 FP1
Excel Version: 2010
Location: UK

Re: Server Hangs on User Connect

Post by Steve Vincent »

...and it gets weirder. The session is constantly hung for the user but i can carry on as normal, run TIs etc. As soon as i log out tho, the session get's cleared!
If this were a dictatorship, it would be a heck of a lot easier, just so long as I'm the dictator.
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Alan Kirk
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Re: Server Hangs on User Connect

Post by Alan Kirk »

Steve Vincent wrote:...and it gets weirder. The session is constantly hung for the user but i can carry on as normal, run TIs etc. As soon as i log out tho, the session get's cleared!
That sounds disturbingly familiar. As I recall, these were the exact same symptoms that we had when we were enduring 8.2.11 Hell; one user would somehow lock up the whole server. They were only resolved when we moved to 8.2.12.

Is U7 being used in your production environment as well? If it's not, it smells like there may be a regression bug in it.
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