Message log not updating in Architect

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mvaspal
Community Contributor
Posts: 325
Joined: Wed Nov 03, 2010 9:16 pm
OLAP Product: tm1
Version: 10 2 2 - 2.0.5
Excel Version: From 2007 to 2013
Location: Earth

Message log not updating in Architect

Post by mvaspal » Tue Nov 13, 2018 8:45 pm

Hi

We are facing a weird issue in Architect/Perspectives, 10.2.2 FP4: the message log is not updating. tm1server.log is fine, entries are there, it is just the message log window which is not updated.

It always stops at an entry during the previous server restart, but not always on the same entry. So when we restart the database, the lines are updated, but not until the end of the restart; then no messages display that would show events after the restart, i.e. error messages from TIs, etc.

The log file is small, less than 5 Mb.

Any idea how to solve this?

Thank you
Matyas

mvaspal
Community Contributor
Posts: 325
Joined: Wed Nov 03, 2010 9:16 pm
OLAP Product: tm1
Version: 10 2 2 - 2.0.5
Excel Version: From 2007 to 2013
Location: Earth

Re: Message log not updating in Architect

Post by mvaspal » Thu Nov 22, 2018 12:12 pm

As this was happening to all of our databases, we solved it by the following steps:
1. Stop all databases
2. Make sure the sharedmemory.exe processes are also stopped
3. Rename the log files / start new log files
4. Start the databases again

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