TM1 Web does not show any TM1 Service

Post Reply
pb26
Posts: 4
Joined: Fri Jun 29, 2018 5:18 am
OLAP Product: TM1
Version: 10.2
Excel Version: 2010

TM1 Web does not show any TM1 Service

Post by pb26 » Fri Jun 29, 2018 6:16 am

ADMIN pb26 - Please do not double post, I've deleted your other post on an old thread.

I’ve a problem about TM1 Web .It does not display any TM1 service but available both Architect and Perspective. Any suggestion pleases advice.

• TM1 version 10.2.2 64 bit Fix pack 7
• WINDOW server 2016
Attachments
2.png
2.png (16.85 KiB) Viewed 319 times
1.png
1.png (91.19 KiB) Viewed 319 times

User avatar
jim wood
Site Admin
Posts: 3590
Joined: Wed May 14, 2008 1:51 pm
OLAP Product: TM1
Version: TM1 10.2.2
Excel Version: 2007
Location: 1639 Route 10, Suite 107, Parsippany, NJ, USA
Contact:

Re: TM1 Web does not show any TM1 Service

Post by jim wood » Fri Jun 29, 2018 11:50 am

Have you set the admin host in web?
Struggling through the quagmire of life to reach the other side of who knows where.
Application Consulting Group (ACG) TM1 Consulting
OS: Windows 10 64-bit. TM1 Version: 10.2.2

User avatar
Elessar
Posts: 143
Joined: Mon Nov 21, 2011 12:33 pm
OLAP Product: TM1
Version: 10.2.2
Excel Version: 2010
Location: Russia

Re: TM1 Web does not show any TM1 Service

Post by Elessar » Fri Jun 29, 2018 12:36 pm

Which link are you using? "localhost:port/tm1web" or "FQDN:port/tm1web"?
Sorry for my English ;)

pb26
Posts: 4
Joined: Fri Jun 29, 2018 5:18 am
OLAP Product: TM1
Version: 10.2
Excel Version: 2010

Re: TM1 Web does not show any TM1 Service

Post by pb26 » Mon Jul 02, 2018 7:42 am

jim wood wrote:
Fri Jun 29, 2018 11:50 am
Have you set the admin host in web?
Thank you for advice. Yes I had set Admin Host name, IP or blank values but it does not show any service yet. However I can solve this case as below

1. Uninstall and Install again
2. Update SSL in ..\bin64\ssl and \bin\ssl
3. DONOT update SSL in webapps\pmpsvc\WEB-INF\bin64 --> I think this step because in another server I does not update.
4. Update Fix pack
5. Any configuration values is default

pb26
Posts: 4
Joined: Fri Jun 29, 2018 5:18 am
OLAP Product: TM1
Version: 10.2
Excel Version: 2010

Re: TM1 Web does not show any TM1 Service

Post by pb26 » Mon Jul 02, 2018 7:43 am

Elessar wrote:
Fri Jun 29, 2018 12:36 pm
Which link are you using? "localhost:port/tm1web" or "FQDN:port/tm1web"?
Thank you for advice. Both localhost and IP/Server Name values but it does not show any service
However I can solve this case as below
1. Uninstall and Install again
2. Update SSL in ..\bin64\ssl and \bin\ssl
3. DONOT update SSL in webapps\pmpsvc\WEB-INF\bin64 --> I think this step because in another server I does not updated.
4. Update Fix pack
5. Any configuration values is default

User avatar
gtonkin
MVP
Posts: 616
Joined: Thu May 06, 2010 3:03 pm
OLAP Product: TM1
Version: PAL 2.0.1
Excel Version: 2016 64-bit
Location: JHB, South Africa
Contact:

Re: TM1 Web does not show any TM1 Service

Post by gtonkin » Mon Jul 02, 2018 2:25 pm

I had to update the Java Keystore and make changes to the PMPSVC batch file too when I patched 10.2.2 FP4 previously.
Check on the forum or IBM for the process document, my batch file had the below which may give you some things to check:

Code: Select all

@echo off
set TM1_INSTALL_DIR=C:\Program Files\ibm\cognos\tm1_64
set SSL_Cert_Path=.\NewSSLCerts 20160617
@echo Update Java keystore
cd "%TM1_INSTALL_DIR%\bin64\jre\7.0\bin"
keytool -delete -alias applixca -keystore ..\lib\security\cacerts -storepass changeit
keytool -keystore ..\lib\security\cacerts -alias applixca -import -file "%TM1_INSTALL_DIR%\bin64\ssl\applixca.der" -storepass changeit -noprompt
@echo.
@echo Check that the certificate was added successfully - if not may need to run again or manually
pause

@echo Update NGTM1API and related files
copy /Y "%TM1_INSTALL_DIR%\webapps\pmpsvc\WEB-INF\bin64\NGTM1*.*" "%TM1_INSTALL_DIR%\bin64"

@echo Update the PMPSVC batch file and reinstall service
copy /Y "%SSL_Cert_Path%\service_pmpsvc.bat" "%TM1_INSTALL_DIR%\bin64"
cd "%TM1_INSTALL_DIR%\bin64"

cmd /K call service_pmpsvc uninstall
cmd /K call service_pmpsvc install

pb26
Posts: 4
Joined: Fri Jun 29, 2018 5:18 am
OLAP Product: TM1
Version: 10.2
Excel Version: 2010

Re: TM1 Web does not show any TM1 Service

Post by pb26 » Thu Jul 05, 2018 9:45 am

Thanks for advice
gtonkin wrote:
Mon Jul 02, 2018 2:25 pm
I had to update the Java Keystore and make changes to the PMPSVC batch file too when I patched 10.2.2 FP4 previously.
Check on the forum or IBM for the process document, my batch file had the below which may give you some things to check:

Code: Select all

@echo off
set TM1_INSTALL_DIR=C:\Program Files\ibm\cognos\tm1_64
set SSL_Cert_Path=.\NewSSLCerts 20160617
@echo Update Java keystore
cd "%TM1_INSTALL_DIR%\bin64\jre\7.0\bin"
keytool -delete -alias applixca -keystore ..\lib\security\cacerts -storepass changeit
keytool -keystore ..\lib\security\cacerts -alias applixca -import -file "%TM1_INSTALL_DIR%\bin64\ssl\applixca.der" -storepass changeit -noprompt
@echo.
@echo Check that the certificate was added successfully - if not may need to run again or manually
pause

@echo Update NGTM1API and related files
copy /Y "%TM1_INSTALL_DIR%\webapps\pmpsvc\WEB-INF\bin64\NGTM1*.*" "%TM1_INSTALL_DIR%\bin64"

@echo Update the PMPSVC batch file and reinstall service
copy /Y "%SSL_Cert_Path%\service_pmpsvc.bat" "%TM1_INSTALL_DIR%\bin64"
cd "%TM1_INSTALL_DIR%\bin64"

cmd /K call service_pmpsvc uninstall
cmd /K call service_pmpsvc install

Post Reply