PAX has blank task pane

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LiamLawrence
Posts: 10
Joined: Wed Nov 02, 2016 8:17 am
OLAP Product: TM1 / PA
Version: 10.2.2 / PA Cloud
Excel Version: 2013

PAX has blank task pane

Post by LiamLawrence »

Hi all,

I'm using a local install of Planning Analytics and having an issue with PAX. For some reason my task pane in Excel is entirely blank after I have connected to a TM1 server. VirtualBox is running the VM OK and in PAW Administration my URIs validate, all services are running. All TM1 services also running - eg Admin Server and Application Server.

When starting PAX, I can connect to my TM1 server, I get the usual Planning Analytics login screen but once past this, nothing in the Task Pane. I can connect fine in Architect and PAW and see cubes in both so rules out general security or connection issues. I'm running PAX Version 28, 32Bit, Excel 2016.

Any thoughts or ideas appreciated!
Thanks
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Elessar
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Posts: 331
Joined: Mon Nov 21, 2011 12:33 pm
OLAP Product: PA 2
Version: 2.0.9
Excel Version: 2016
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Re: PAX has blank task pane

Post by Elessar »

Hello,

When you create connection in PAX, what port do you use? Tm1 app's (default 9510) or PAW's (default 9580)? Should be PAW's
Best regards, Alexander Dvoynev

TM1 and Data Science blog: 6th article - PAfE + VBA: Commit each cell without pressing “Commit” button.
ajaykumar09ns
Posts: 3
Joined: Tue Jun 04, 2019 6:14 am
OLAP Product: Planning analytics
Version: 2.0.6
Excel Version: 2016

Re: PAX has blank task pane

Post by ajaykumar09ns »

Hi,

We are also facing the same issue. Did you fix the issue.
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Steve Rowe
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OLAP Product: TM1
Version: TM1 v6,v7,v8,v9,v10,v11+PAW
Excel Version: Nearly all of them

Re: PAX has blank task pane

Post by Steve Rowe »

I think happens because you have pointed PAx at the TM1 server not the PAW server, without the PAW sever the "web" stuff doesn't work.

Also make sure you have IE11 on the client machine.

EDIT : See below, it's what JorelB says
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jorelb
Posts: 71
Joined: Fri Feb 13, 2009 1:41 am
OLAP Product: IBM Planning Analytics Cloud
Version: 2.0.9 IF (2)
Excel Version: 2016

Re: PAX has blank task pane

Post by jorelb »

In Excel, File->Options->General and check if the excel option “Optimize for Compatibility” is selected/active.
If not select/activate that option.
Drg
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OLAP Product: tm1
Version: 10.2.0 - 10.3.0
Excel Version: 2010

Re: PAX has blank task pane

Post by Drg »

Hi, show us screenshot and config connection PAX :shock:
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