Installation of TM1 Perspectives: Excel crash

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Wim Gielis
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Installation of TM1 Perspectives: Excel crash

Post by Wim Gielis » Fri Nov 10, 2017 12:17 pm

Hello all,

I just installed TM1 Architect and Perspectives on a new laptop.
Architect works fine, but Excel crashes as soon as I start Perspectives. I don't even see a workbook or sheet.
Excel version: 1710 (build 8625.2121 click to run)
Planning Analytics: last version 2.0.3

There are no Excel addins active (or installed) on the PC.
Starting Excel without Perspectives works fine.
The XLSTART folder is empty. There is no Personal.XLSB workbook.
An earlier version of TM1 (an early Planning Analytics 2.0 version) gives the same issue.
Macro's are allowed in Excel.
Excel is installed in English with default settings.
The Windows Event viewer does not show anything related to TM1, and in fact it gives a generic message.

Does anyone have a clue where I could look to solve the issue ?

Thanks a lot,

Wim
Best regards,

Wim Gielis

Excel Most Valuable Professional, 2011-2014
http://www.wimgielis.com ==> 104 TM1 articles and a lot of custom code
Newest blog article: Delete a cube and its dimensions

pandinus
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Re: Installation of TM1 Perspectives: Excel crash

Post by pandinus » Fri Nov 10, 2017 1:00 pm

Wim, did you run the installer by right-click and then 'Run as administrator'?

Wim Gielis
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Re: Installation of TM1 Perspectives: Excel crash

Post by Wim Gielis » Fri Nov 10, 2017 1:03 pm

Hello Pandinus,

Yes I did, because I entered a user with admin rights to do the installation.

Strange thing is, now I am working on the server and Perspectives crashes there as well. Before noon, it still worked.
Guess it's Friday :-)


For reference, Event viewer information is:

Faulting application name: EXCEL.EXE, version: 16.0.8625.2121, time stamp: 0x59f8f175
Faulting module name: EXCEL.EXE, version: 16.0.8625.2121, time stamp: 0x59f8f175
Exception code: 0xc0000005
Fault offset: 0x0008f0a2
Faulting process id: 0x664
Faulting application start time: 0x01d35a23d7fc2fb6
Faulting application path: C:\Program Files (x86)\Microsoft Office\Root\Office16\EXCEL.EXE
Faulting module path: C:\Program Files (x86)\Microsoft Office\Root\Office16\EXCEL.EXE
Report Id: 17132142-c617-11e7-80c1-000c299c410c
Faulting package full name:
Faulting package-relative application ID:


Wim
Best regards,

Wim Gielis

Excel Most Valuable Professional, 2011-2014
http://www.wimgielis.com ==> 104 TM1 articles and a lot of custom code
Newest blog article: Delete a cube and its dimensions

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gtonkin
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Re: Installation of TM1 Perspectives: Excel crash

Post by gtonkin » Tue Nov 14, 2017 3:45 am

Hi Wim,
Just updated to same release, no issues on my side-I do however load Perspectives via a macro as I switch between 10.2.2 and PAL.
Not sure if that would make any difference in behaviour i.e. Add-in vs Open after launching Excel.

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