TM1 Forum

Hi All,

The TM1 Web services are going down automatically or while restarting services. As a temporary fix, we have tried deleting the contents of folders pmhub, pmpsvc and tm1web in tomcat folder restarting the services and it works fine. Also increased the tomcat size but still no luck.
Noticed that when the services are down, port number 9513 (shutdown port number mentioned in IBM Cognos Configuration) is not in Listening State when checked in netstat -a command. Whereas, on a server which is working fine, the port number 9513 is enabled (in Listening State).

Any suggestions would help.

Thanks

I had this issue also one time, this solved it for me:
http://www.tm1forum.com/viewtopic.php?t=11473
http://www-01.ibm.com/support/docview.w ... wg21669247
C:\Program Files\ibm\cognos\tm1_64\tomcat\bin --> CMD(Admin) --> tomcat6w.exe //ES//pmpsvc --> JAVA-Sheet
(see behind the 1st link, post from lotsaram at Fri Mar 20, 2015 3:12 pm, this window should appear)
Was missing: -Xgcpolicy:gencon
Max. memory pool was by default 768 and might have been too low, increased it to 4096, that helped.
I didn't need to configure the -xmn - switch, as it helped to lotsaram (link above), but might be also a hint for you...

Thank you for your suggestion. Already tried to increase the Max Memory pool. That dint work