performance modeler unable to connect to the planning service

[Naufal Hibban]

hi all
i'm new study tm1
i have a problem. why i cant login performance modeler
my tm1 application and tm1 web runing and no error
maybe anyone can solving my problem


https://www.dropbox.com/s/h8n0r537cb2n4 ... 9.png?dl=0

end if i login connect directly, i canot see my tm1 server name
how to solve it?


https://www.dropbox.com/s/ynmvco0rwk6bj ... 9.png?dl=0

thnks before

[JulianS]

Hi Naufal and welcome,

Could you go to :

Start Menu >> IBM Cognos >> IBM Cognos Configuration

And make sure that the 'IBM Cognos', 'TM1 Admin Server' have a little green triangle on their Icon?

Can you also check under the part that says 'Data Access/ TM1Server' that you also have a little green triangle against the service that you want to connect to?

If the above are all okay, have you applied the new SSL pack? (as that can also lead to the behaviour that you are seeing.)

If that doesn't solve it, can you try connecting through Architect and show us what that throws up on connection?

Jules

[ChauBSD]

Hi JulianS

I have problem too, i could not open performance modeler . After I upgarde new certificate SSL .

I am using TM1 Version 10.2.1

How to slove problem ???

Thank you so much.

[Trevor MacPherson]

Difficult to determine from the information here - there are a number of things that might prevent communication. You might get more detailed information by turning logging on and reviewing the client side logs.

This link details how to enable, and where the logs will come out:
http://www-01.ibm.com/support/docview.w ... wg21701260

You can also attempt a direct connection by launching from the Start Menu and choosing "Connect directly" (not positive this was possible in 10.2.1, so if you don't see it, it didn't exist then)
- this method doesn't require Planning Service, and might isolate the issue further...