performance modeler unable to connect to the planning service

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Naufal Hibban
Posts: 1
Joined: Fri Jul 14, 2017 6:46 am
OLAP Product: IBM Cognos Planning Analytics
Version: 2.0.3
Excel Version: 2016

performance modeler unable to connect to the planning service

Post by Naufal Hibban » Wed Jul 26, 2017 4:20 am

hi all
i'm new study tm1
i have a problem. why i cant login performance modeler
my tm1 application and tm1 web runing and no error
maybe anyone can solving my problem

Image
https://www.dropbox.com/s/h8n0r537cb2n4 ... 9.png?dl=0

end if i login connect directly, i canot see my tm1 server name
how to solve it?

Image
https://www.dropbox.com/s/ynmvco0rwk6bj ... 9.png?dl=0

thnks before

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JulianS
Posts: 20
Joined: Fri Jul 07, 2017 1:34 pm
OLAP Product: TM1
Version: 10.3
Excel Version: 2013

Re: performance modeler unable to connect to the planning service

Post by JulianS » Wed Jul 26, 2017 7:11 pm

Hi Naufal and welcome,

Could you go to :

Start Menu >> IBM Cognos >> IBM Cognos Configuration

And make sure that the 'IBM Cognos', 'TM1 Admin Server' have a little green triangle on their Icon?

Can you also check under the part that says 'Data Access/ TM1Server' that you also have a little green triangle against the service that you want to connect to?

If the above are all okay, have you applied the new SSL pack? (as that can also lead to the behaviour that you are seeing.)

If that doesn't solve it, can you try connecting through Architect and show us what that throws up on connection?

Jules

ChauBSD
Posts: 55
Joined: Wed Jun 27, 2012 3:22 am
OLAP Product: TM1
Version: 10.2
Excel Version: 2010
Contact:

Re: performance modeler unable to connect to the planning service

Post by ChauBSD » Wed Jan 03, 2018 8:57 am

Hi JulianS

I have problem too, i could not open performance modeler . After I upgarde new certificate SSL .

I am using TM1 Version 10.2.1

How to slove problem ???

Thank you so much.

Trevor MacPherson
Posts: 13
Joined: Mon Jun 03, 2013 8:45 pm
OLAP Product: TM1
Version: 10.2
Excel Version: None

Re: performance modeler unable to connect to the planning service

Post by Trevor MacPherson » Tue Jan 09, 2018 8:05 pm

Difficult to determine from the information here - there are a number of things that might prevent communication. You might get more detailed information by turning logging on and reviewing the client side logs.

This link details how to enable, and where the logs will come out:
http://www-01.ibm.com/support/docview.w ... wg21701260

You can also attempt a direct connection by launching from the Start Menu and choosing "Connect directly" (not positive this was possible in 10.2.1, so if you don't see it, it didn't exist then)
- this method doesn't require Planning Service, and might isolate the issue further...

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